What Makes Us Different
The A.G.O. Design Approach
When it comes to winches, A.G.O. stands out with core design values that support the real-world operators that rely on our equipment. We pair our focus on repairability, manual back-up redundancy, and Keep-It-Simple electronics with responsive technical support to help ensure you can keep operating for as long as possible.
Repairability
Repair Culture is one of A.G.O.’s fundamental company values. We build our equipment to be fixed, not replaced when accidents happen.
With standard sizes for off-the-shelf parts and straightforward assembly methods, we intend for our winches to be equipment that operators can repair and keep running for years to come rather than scrapping them as soon as something goes wrong.
A.G.O. winches, supported by preventative maintenance and repairs when needed, often keep working for over a decade!
Built-in Redundancy
We understand that our winches operate in demanding environments with little room for error, from remote locations without reliable power to emergency situations where every second counts. That’s why we prioritize including redundant manual back-up hand crank operation in almost all of our winches.
If electrical systems fail, you’re not stranded. When you’re dealing with extreme weather, power outages, electrical faults, or simply need to make a quick adjustment without going through a full startup sequence, our winches’ hand crank systems are there to help you get the job done.
Keep-It-Simple Electronics
We consider the Keep-It-Simple principle a critical priority when designing our winch systems.
Modern novelties like wireless communications and computer control carry risks of having complex systems with more potential failure modes that often require specialized service technicians when issues arise.
Our approach of using simple, proven technology over cutting-edge complexity whenever possible ensures even operators with only basic technical skills can follow along with support instructions to diagnose and fix issues in the field.
Responsive Technical Support
Our design philosophy centers around proactive measures to set our winches up for long term success and dependability, even if issues arise during the winch’s lifetime. Our customer service philosophy bolsters our design values with dedication to thorough, responsive support whenever our clients need it.
We go to great depths for our clients. Our technical support staff are committed to delivering speedy, detailed guidance to empower operators around the world to troubleshoot and fix issues themselves and minimize downtime – even when winches are 10+ years old!
For Technical Support Inquiries:
Please contact us, or browse our Winch Technical Support page for reference documentation on common parts.